Why am I charged a "convenience fee" for credit card, debit card, or e-check payments?

The "convenience" (or "transaction") fee charged for credit card, debit card, and e-check payments--whether made online, over the phone, or in person--covers the cost of accepting and processing those payments. Navajo County does not keep any of that fee. 100% goes to our electronic payment servicer who provides those payment capabilities. This provider went through the county RFP process and was chosen primarily because their cost to the taxpayer was lower than their competitors.

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1. Where is your office located?
2. What are your office hours?
3. How do I find out how much I owe for property taxes?
4. How do I change my mailing address?
5. My mortgage company is supposed to pay my taxes, does the Treasurer send a bill to the mortgage company?
6. I own a manufactured home--why did I get two tax statements?
7. When are property taxes due?
8. How can I make my payment? Can I use a credit card, debit card, or e-check?
9. What time period do my taxes cover?
10. How are my taxes determined?
11. Why did my property taxes go up?
12. What if I think my taxes are TOO HIGH?
13. What if I think my taxes are WRONG?
14. Do you send out more than one tax bill in a year?
15. Why am I charged a "convenience fee" for credit card, debit card, or e-check payments?
16. Where do I send my payment?
17. Do I still have to pay interest if I didn't receive my tax bill?
18. Who sets the tax rates?
19. What happens if my taxes go delinquent?
20. Can I make a partial payment on a tax lien?
21. I sold this property, what should I do with the bill?
22. I am a new owner of this property; why am I being billed for the entire year?
23. How does the ownership change once my parcel is sold?
24. How does the ownership change once my manufactured home is sold?
25. Who sets exemptions and how do I find out if I qualify?
26. What is State Aid to Education?
27. Why am I paying Fire District Assistance Tax?
28. Where do I find the monthly Treasurer's Report?